Privacy Policy

PACS Independent Living ("PACS," "we," "us," or "our") respects your privacy. This policy explains what we collect when you use pacsliving.com or contact us, how we use it, and the choices you have.

Information we collect

When you submit our inquiry form or otherwise contact us, we may collect:

• Your name, phone number, and email address
• Details about your situation — for example, whether you are seeking housing or offering a property, your income type, timeline, and the area you need
• Property details, if you are a property owner
• Anything else you choose to share with us

We also collect basic technical information (such as IP address and pages visited) through standard website analytics.

How we use your information

• To respond to your inquiry and follow up about the program
• To evaluate eligibility and coordinate the intake process
• To send you documents, updates, and reminders related to your inquiry
• To operate and improve our website and services

Text messaging (SMS)

When you provide your phone number and check the consent box, you agree that PACS may contact you by text message about your inquiry. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

How we share information

We do not sell your personal information. We may share it with:

• Service providers who help us operate, such as our customer-relationship (CRM) and messaging platform, under confidentiality obligations
• Program staff involved in reviewing your inquiry
• Authorities when required by law

As noted above, we do not share phone numbers or SMS opt-in data with third parties for marketing.

Confidentiality

Because the people who contact us often share sensitive personal circumstances, we treat inquiry information as confidential and limit access to the staff who need it to help you.

Data retention

We keep your information for as long as needed to respond to your inquiry and administer the program, unless a longer period is required by law.

Your choices

• Opt out of text messages anytime by replying STOP
• Unsubscribe from emails using the link in any message
• Request access to or deletion of your information by emailing info@pacsliving.com

Children

Our website and program inquiries are intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. The effective date above reflects the most recent version.

Contact us

PACS Independent Living
6901A N 9th Ave, Pensacola, FL 32506
info@pacsliving.com · 855-425-PACS (7227)